top of page

Return and Refund Policy


Thank you for your purchase. If you are not completely satisfied, you may exchange or return your purchase within 90 days from the shipped date. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Pants that have been ordered with Creased ® and/or an online tailoring option may be returned or exchanged within 90 days of shipped date. If you wish to have changes made to the tailoring performed, we recommend that you bring the tailored pants to your local Suit Heaven where our tailoring staff will assist you in correcting the alterations at no charge. If you wish to exchange your pants by mail because you feel the alterations are incorrect, please specify your measurements on the packing slip provided to you in your online order box and return by mail. Please call 772-249-5350 to confirm that tailoring is available at the Suit Heaven store nearest you.

All refunds must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Cost of shipping on all exchanges/returns to our Returns Center. Please allow 10 business days for processing your return once we receive it.

If the requested exchange item is not available, the original credit card used will be credited. International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns Exchanges.


It's not you, it's us. If you are not completely satisfied, you may exchange or return your purchase within 90 days from the original date of purchase. Read the Suit Heaven FAQs for more details.
Sometimes things just don't work out. Returning and exchanging items is easy with two options to choose from:
​​ Visit your nearest Suit Heaven location.                           Start your request online and return by mail
 8013 S US 1, PORT SAINT LUCIE FL 34952                     OR bring your return to the nearest store.
bottom of page